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I was using the Canvas App, and, I am no longer able to use it. Did something change?

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873 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 07, 2020    Shasta College Technology

 

Yes.

There is a known compatibility issue with the Canvas App and the Shasta College Portal. When a user initially starts the mobile application, and taps on "Find school" and they type in "shastacollege.instructure.com", they may receive an error that says:

 

Webpage not available. It could not be loaded because: net::ERR_CLEARTEXT_NOT_PERMITTED"

 

Possible scenarios that could exacerbate this concern:

"I recently updated the Canvas App and now I am unable to login to Canvas using the Canvas App"

Updating the Canvas App will prohibit future access to Canvas using the Canvas App

"I recently purchased/acquired a new mobile device. I am able to still access Canvas using the Canvas App on my old mobile device; but, when I try to access it on my new device, I am unable to login to Canvas using the Canvas App.

Updating a mobile device will prohibit future access to Canvas using the Canvas App

"I recently logged out of the Canvas App. I have neither updated the app nor my mobile device; yet, I am not able to login to Canvas using the Canvas App."

Logging out of the Canvas App on a mobile device, regardless of whether the app is updated or the mobile device is changed, will prohibit future access to Canvas using the Canvas App

 

These scenarios are characteristic of the incompatibility. At this time there is no resolution.

 

Suggested alternatives include (but are not limited to):

 

Android

  • Using either Chrome or Firefox mobile apps to access Canvas through the Shasta College Portal allows successful access to Canvas
  • The Shasta College Office of Educational Technology discourages the use of the Android Internet Browser and the use of the Safari Browser for Android as we have seen undesirable results accessing Canvas using these apps.

iOS

  • Using either Safari, Chrome or Firefox mobile apps to access Canvas through the Shasta College Portal allows successful access to Canvas

 

** The Shasta College Office of Educational Technology highly recommends the use of the most current release of all apps to access Canvas to provide the most successful experience when working in their online courses.